• The above special Room rates are inclusive of unlimited free usage of Wi-Fi High Speed   internet at all Guest areas throughout the hotel.
• The above special Room rates are non-commission able and inclusive of all currently applicable taxes.
• In case of any change in the taxation structure by the concerned authorities, the incremental revised taxes will be charged additionally.
• Mandatory X’mas Eve & New Year Eve Supplement shall be applicable for all in house guests at the hotel on 24^thDecember & 31^stDecember and shall be charged additionally.
• The above special room rates are for offline use only and promotion of these rates on internet/websites is strictly prohibited.
• The above rates shall automatically stand null & void and will cease to apply with immediate effect if made available on the internet/website.
• The rates are not valid for Conferences, delegations, incentive tours, domestic FITs, peak period etc. for which the rates will be negotiated on a case to case basis.

Cancellation

For Cancellations, No Shows and amendments after the receipt of confirmed voucher, retention for the Rooms Held by the Hotel will be strictly applicable for the entire duration of the stay of the guests.

Refundable Cancellation policy:

Cancelled before 15 days of arrival no retention charged and if cancelled after 15 days of arrival full retention to be charged.

Billing

• Advance payments, where requested must reach the hotel as conveyed.
• Advance for full stay shall remain non-refundable and non-transferable in the event of cancellation.
• All extras incurred by the guests to be settled directly at the hotel at the time of check out
• We accept Cash and All Major Credit Cards at the Hotel.
• In case, you desire bills to be forwarded to your company, and where it is agreed by us, please note:
• The hotel copy of your Exchange Voucher must be very explicit and clear and should be forwarded to the hotel at least 45 days prior to arrival of the guests.
• The guest will be allowed to avail facilities, only on the basis of the Original Exchange Voucher, to be carried by them, which must be duly submitted at the reception prior to the check out and handed over to the hotel.
• Payments should be made by Cheque / D.D. favoring “Royal Ensign Real Tech Pvt. Ltd”.All cheques would be subject to the realization clause.
• Passport of the guest will be required every time there is foreign currency exchange.

Terms & Conditions:

• Rooming List & Voucher shall be received by the hotel not later than 45 days prior to arrival of groups else there will be no guarantee of the original number of rooms or the break-up of rooms confirmed.
• Up to 30% wash down will be allowed in the number of rooms up to 45 days prior to the arrival of the group.
• Full retention for all room nights will be charged in case of cancellation or wash down of rooms at a time less than 45 days from the arrival date.