Meals – The meals that would be provided at Hotels are on fixed menu basis.

Breakfast Menu: Tea / coffee, Parantha and curd, Poori Bhaji or similar (0730-0900 hrs).

Dinner menu: Salad + 01 Veg + 01 Paneer Dish + 01 Dal + Roti + Rice + Desert.

Mostly during the yatra season hotels do not offer lunches unless booked previously. Also note that serving of tea/coffee/snacks to the guest is at the discretion of the hotel. As during the yatra season hotel staff has long working hours and at times they are unable to meet the demands of the yatri’s. (Please note there could be changes in menu depending availability of vegetables/ingredients/raw materials)

Hotels – Packages are based on base category rooms, irrespective of the Hotel category opted. The hotels being provided in the itinerary are basic hotels in places like Barkot, Uttarkashi and Kedarnath. Since these hotels have very basic amenities you are advised not to expect facilities like hotels in metro cities. In most of the places there are hours of power cutting, thus you are advised to bear the problem with us, however, hotels have power backup but for a limited usage only. All the hotels do not have bell boy facility at times, clients may have to carry their own baggage to their rooms form the parking/from the vehicles that are parked near to the hotel. Hot water is being provided at specific timings (Approx 5 AM Till 8 AM) of hotels only once during the day. At certain hotels hot water may be provided with a bucket of hot water.

• Economy Hotels :- ( equivalent to 1* to 2 *)
• Standard Hotels: – (equivalent to Upgraded 2*)
• In hilly areas, scarcity of water and electricity is a natural phenomenon.To overcome the water crisis certain hotels have fixed schedule for supplying hot and cold water. We strongly regret the inconvenience and look forward for your cooperation.
• Room up-gradation payable at the hotel directly.
• Consumption and serving of alcohol in hotels / rooms is subject to hotel’s rules and regulations.
• Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
• It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially for food) or any serious health issues kindly inform us in advance.
• Please be reminded that all special requests like early check-in, smoking, non smoking, views, floors, king, twin, adjoining and /or interconnecting rooms are strictly subject to availability upon arrival and cannot be guaranteed prior. Any expenses arising out of this is to be borne by the customer.
• Kindly inform guests that same category rooms or identical rooms may not be available as the structure is not designed accordingly
• Facilities like western toilet, television in room, geyser in bathrooms, intercoms may not be available Eco camps and similar
• Most of the hotels do not have parking place and vehicle cannot be parked in front of the gates for longer period hence guests should wait at the reception 10 minute before the departure to avoid the inconveniences.
• Many hotels charge extra for room heater as package does not include, same customer need to settled direct with the hotels.
• For extra adult many hotels provide extra mattress instead of extra bed.
• All hotels do not have lift facility and the guest may have to climb stairs. In case of guests having problems with blood pressure, breathing, knee and heart or if they cannot climb the higher floors, we request you to update this at the time of booking so that we may take appropriate action and try for rooms in the Ground floor. This is again subject to availability and DIFFRENCE IF ANY WILL HAVE TO BE SETTELED DIRECTLY BEFORE CHECK OUT

• For the same day passengers are required to reach Phata HeliPad between from 5 am or as informed by the Phata Helipad Office.
• Flying slot will confirm a day prior to flying.
• Child above 2 years will be considered full fare.
• The minimum waiting period of passengers would be 2-3 hrs but it may exceed to 3-4 hrs as per the ground situation such as weather condition, time of refueling the helicopter or non-availability of passengers at either
• Every person beyond 75 Kg shall pay INR 250/- per Kg.
• Each Passenger may carry baggage not more than 5 Kgs of weight in flight. Excess volume baggage would not be allowed in Helicopter flight.
• Cancellation Can be also be due to weather, technical snag in helicopter or any unforeseen circumstances, Company will refund full amount and will not be responsible towards management of seats.
• In case of Helicopter not Fly due to bad weather / Vip Moments / Backlog, or any other reasons will refund the helicopter ticket amount same as per government policy.

We would provide with good vehicles however, you are advised to keep patience as driver may not be able to drive fast due to hilly terrain, bad roads, traffic etc. The parking lots at Sonprayag, Phoolchatti are limited you are advised to set up the time and place with driver to pick you up on your return. Since we do not have good transport beyond Haridwar and Rishikesh, it may take some time to replace vehicle and you would have to travel on the alternate option provided by us. At times you may have to pay directly on the spot to hire a local vehicle in event of your transport vehicle breakdown. Pilgrim vehicles after 8 PM are not allowed to run as per the law of state government. In case clients gets delay due to whatsoever reason and cannot reach to the hotel booked for them, they would have to stay at the nearest destination and no refund would be allowed for unutilized services.

• Due to vehicle-parking difficulty, most of the areas are restricted to entry of vehicle and specific time is allotted for entries. Kindly follow the time strictly as given to you.
• The vehicle used will not be at disposal and will be exclusively used as per the itinerary only (on point to point basis). It will change sector wise. As per Motor Vehicle Act capacity of a Luxury Vehicle (Scorpio / Xylo / Innova) is 06 pax including Adult or Child. Also while opting for Luxury Vehicle please travel light with minimum baggage of one piece per person. However for comfortable and safe traveling it is advisable to fit in maximum 04 to 05 adult in a Luxury vehicle.
• Company does not recommend or suggest night travel owing to the risk factor. So if you have a transfer to another destination in second half, please maintain time of your morning sightseeing.

Mobile connectivity is rare along the whole drive. Though you may get connectivity at times during your travel. Thus you are advised to keep you driver informed of pick up timings and meeting places.

Registration of yatris is a must. Biometric could be done at Haridwar / Rishikesh and also at a number of places en-route viz Barkot / Uttarkashi / Gangotri / Phata / Sonparayag. This registration is compulsory only for passengers traveling by foot / pony / palki to Kedarnath. Registration could be done by the yatri online as per the url link given http://onlinechardhamyatra.in/

• The Journey Is subject To Change often as per Permits / Weather / VVIP movement / Rushesp. These factor have sequential effect. Please cooperate with us and trust Tour Leader to overcome the problem.
• Pilgrim has to bear the Cost of Changes Due to Any Reasons-Beyond Our Control (Medical or Personal or Weather or Technical or Political etc). These cost can be of extra hotel nights, flights rescheduling, transport
• Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate.
• We shall not be responsible for any delays and alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, break down of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
• In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the
• Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before booking).
• Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be change) the rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the prices increased more than 5% than the time of booking we will increase the rate even if the rates are confirmed earlier.
• At many of the tourist destination / hill station – some of the road / shopping market / mall road have “NO ENTRY” for all / some bigger tourist vehicles depends on destination along with time restrictions also. In this kind of situation guest have to manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion.
• Sometime vehicle parking are a little far from the sightseeing spots. Guests need to reach the parking at their own cost.
• Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact company. Refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together. However in case of sometime issues with some particular place we can adjust.
• No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.
• Company is not responsible for any accident / injury / death/ theft of person or property during the course of the
• All rights reserved to management to cancel any service without any refund until full advance money towards the service is received from the customer and accepted by company. Company can change the features or functionality of the services at any time, without any notice.